Now Available in Variphy 26.3: Clearer Webex Contact Center and Calling Visibility

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Now available in Variphy 26.3, we’re bringing related data together so you can see the full picture faster.

Here’s what’s new.

Combine Agent State and Call Detail for Deeper Webex Contact Center Insights

We’re enhancing our Webex Contact Center analytics solution, combining agent state data — like Available, Not Ready, and Wrap-up — alongside summary and call-level detail in a single comprehensive report.

What’s new:

Agent state visibility (Available, Not Ready, Wrap-up, and more) within detailed reports.

Call-level and summary data presented alongside agent activity.

Unified reporting to analyze state transitions in context of contact handling.

This means supervisors can correlate performance metrics with real agent behavior without exporting and reconciling multiple reports.

Deepen Webex Calling Insights with Department-Level Grouping by Site

In Variphy 26.3, we’re adding Department as a secondary grouping option when analyzing Calling Party Site Location, Called Party Site Location, or combined Party Site data.

What’s new:

Add Department as a secondary grouping when reporting by Site.

Break down call activity by organizational structure within each location.

Analyze inbound, outbound, or combined party data with more granular visibility.

This means you can move beyond broad location totals and understand how activity differs across teams.

Enhance Dashboard Performance with Faster Load Times

We’re improving dashboard performance with faster load times and more efficient data processing, helping teams access insights without delays.

What’s new:

Optimized data loading to eliminate excessive processing during dashboard refresh.

Improved query efficiency to significantly reduce load times across dashboards and reports.

Faster report rendering so dashboards and report windows load in seconds.

This means teams can access insights more quickly and keep workflows moving without interruption.

Now Available in Variphy 26.3

From deeper Webex Contact Center visibility to more granular Webex Calling site analysis, 26.3 is designed to help you understand what’s happening and why.

Download now.

Updated on

April 2, 2026

Published on

March 10, 2026

Webex Contact Center Webex Calling

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