Optimize Agent Performance & Unlock Clear Insights Into Call Queues
Managing a contact center involves balancing customer experience, agent productivity, and operations. Variphy transforms Webex Contact Center data into actionable insights, enabling streamlined workflows, accurate reporting, and effective solutions.
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Reporting and Analytics for Webex Contact Center
Gain real-time visibility into agent activity, including call volume, talk time, hold time, and after-call work.
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Reduce wait times and improve call routing with real-time queue monitoring.
Move beyond pre-built reports with fully customizable dashboards tailored to your business needs.
Leverage long-term data trends to make informed staffing decisions.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Enhance Webex Contact Center With Smarter Analytics
Optimized Agent Performance
Track key metrics such as talk time and hold time, helping supervisors identify coaching opportunities and recognize top performers.
Smarter Reporting & Dashboards
Get automated reports delivered directly to relevant teams, and analyze historical data to make data-driven decisions.
Enhanced Queue Management
Reduce customer frustration with call routing insights that help avoid unnecessary transfers, improve first-call resolution, and maximize customer experience.
What Customers Are Saying
As we rolled out more sites, we used the data Variphy provided to improve training and adoption. With the help of Variphy, we saved our IT Helpdesk hours of troubleshooting.
With Variphy's customizable dashboards and wallboards, we were able to replace two previous solutions.
We realized cost savings by being able to shift our developers over to other projects instead of maintaining and improving reports.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
Extract structured data from hundreds of documents at the same time.
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