Reporting and Analytics for Cisco UCCX
Get granular, up-to-date data on your contact center activity.
Need real-time data on your Cisco Unified Contact Center Express (UCCX) environment? Our solution delivers updated statistics and allows you to configure your wallboards and reports to track performance.
Reporting and Analytics for Cisco UCCX
Gain insight into your customer service with real-time CSQ metrics.
Report on Agent and Contact Service Queue (CSQ) metrics.
Customize and generate dynamic reports. Get a holistic view of your contact center with metrics like calls presented vs. handled, queue, ring, hold, talk, and work times.
LEARN MORECreate custom labels for your dashboards and reports.
Replace technical Cisco terms with language your organization uses. Apply label sets to widgets and reports and restrict users to use specific labels for uniformity.
LEARN MOREDashboards and Wallboards for Cisco
Keep an eye on agent state and productivity.
Stay informed with real-time metrics.
Get updates as issues crop up. Track your performance indicators, including average handle time and Ready vs. Not Ready status.
LEARN MOREImprove your customer calling experience.
Track parameters like calls presented, handled calls, and abandoned calls. Use your findings to improve training for your agents.
LEARN MORE
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