Need real-time data on your Cisco Unified Contact Center Express (UCCX) environment? Our solution delivers updated statistics and allows you to configure your wallboards and reports to track performance.
Gain insight into your customer service with real-time CSQ metrics.
Customize and generate dynamic reports. Get a holistic view of your contact center with metrics like calls presented vs. handled, queue, ring, hold, talk, and work times.
Replace technical Cisco terms with language your organization uses. Apply label sets to widgets and reports and restrict users to use specific labels for uniformity.
Keep an eye on agent state and productivity.
Get updates as issues crop up. Track your performance indicators, including average handle time and Ready vs. Not Ready status.
Track parameters like calls presented, handled calls, and abandoned calls. Use your findings to improve training for your agents.