Search our knowledge base for tips from our pros, frequently asked questions, and troubleshooting

Self-service

User Guides

Follow step-by-step user guides for how to install, configure, use and troubleshoot Variphy.

GO TO USER GUIDES

we're here for you

Need Assistance?

Email our support team at support@variphy.com or access our ticket portal.

GO TO TICKET PORTAL

Upcoming live webinars

Apr 16, 2025

Sneak Peek: Microsoft Teams DID Management

Take a first look at how Variphy is enhancing Microsoft Teams DID management, including cross-cluster capabilities. Join us for an exclusive preview of how this feature can simplify number management.

Apr 23, 2025

Sneak Peek: Webex Contact Center Analytics & Reporting

Get an inside look at the latest developments for Webex Contact Center support in Variphy. Join us for an exclusive preview of what’s on the horizon.

Apr 30, 2025

What’s New in Variphy 25.4

Discover the latest features and improvements in Variphy 25.4. From new integrations with Microsoft Teams DID Management to enhanced functionalities of supported platforms, we’ll walk you through everything you need to know.

Recent webinars

Apr 9, 2025 30 minutes

How to Configure Cisco CUBE for Variphy Cloud Integration

Get a step-by-step guide on configuring your Cisco CUBE and Variphy collector for a seamless and secure connection to Variphy Cloud. Learn best practices for encryption and smooth data flow.

CHECK BACK SOON

Apr 2, 2025 30 minutes

Using Rate Tables for Smarter Inbound & Outbound Reporting

Learn how to leverage rate tables to generate detailed inbound and outbound call counts per time period. This session will walk you through unique reporting strategies to optimize your call data insights.

CHECK BACK SOON

Mar 26, 2025 30 minutes

Optimizing Webex Reports & Dashboards for Sales Teams

See how Webex reporting can empower your sales teams and agents with actionable insights. Join us for a walk-through on key reports and dashboards tailored for queue management and sales performance.

CHECK BACK SOON

BROWSE OR SEARCH ALL PAST WEBINARS

Hi, User!

Let's catch up!

Help us stay current on your UC reporting & analytics needs by discussing your platform plans and any changes planned or in consideration, such as migrations to cloud.

Let's Go

Your Variphy Account & Support Team
We're always happy to help!

Welcome to Variphy!

We’re thrilled to have you on board as you explore our powerful UC analytics and reporting solutions.

What’s next?

Our team is currently reviewing your free trial request and will be in touch with you shortly.

This usually takes just a few minutes, but we appreciate your patience if it's outside of our regular business hours.

Your Variphy Account & Support Team

We're always happy to help!

[Dan Schmitt]

[Operations]

[dan@variphy.com]

Book a Meeting With Me

[Dakota Davis]

[customer success]

[dakota@variphy.com]

Book a Meeting With Me

Installing and Deploying Variphy

Authorized reseller partners can earn rewards for registering new deals and positioning Variphy solutions through guided product demonstrations and trials.

Watch Video

Dashboards and Widgets

Authorized reseller partners can earn rewards for registering new deals and positioning Variphy solutions through guided product demonstrations and trials.

Watch Video

Building Your Own Reports

Authorized reseller partners can earn rewards for registering new deals and positioning Variphy solutions through guided product demonstrations and trials.

Watch Video

Partner Deal Registration

Authorized reseller partners can earn rewards for registering new deals and positioning Variphy solutions through guided product demonstrations and trials.

Upcoming Webinar

Apr 16, 2025 11:00 AM

Sneak Peek: Microsoft Teams DID Management

Product Downloads

25.2.2

Last Downloaded Mar 14, 2025

Variphy Insight 25.2.1 - Full Linux OVA

GO TO DOWNLOADS

My Profile & Preferences

Account Number

[499780000081256020]

You're automatically invited to new webinars

MANAGE MY PROFILE

Support Center

Access our robust knowledge base, user guides, recent webinars, and more.

VISIT SUPPORT CENTER

Please complete the following form to prepare your Variphy Cloud deployment.

Field Required *

Account Number

[499780000112954001]

Account Name

[Variphy]

Email Address

[PHIL@VARIPHY.COM]

First Name *

Last Name *

Title *

Cloud Systems Configuration

Desired Cloud Sub Domain *

Your Variphy Cloud URL

https://your-sub-domain.variphy.cloud

Preferred System Time Zone *

Additional Application Administrator Users

Optionally specify up to 3 additional users to be provisioned as Application Administrators

Email Address

First Name

Last Name

Email Address

First Name

Last Name

Email Address

First Name

Last Name

Email Address

First Name

Last Name

UC Platforms (1)

Your Variphy Cloud deployment will be provisioned to support the following platforms

Type

Identifier

[cisco ucm cluster]

Terms & Conditions

I have opened, reviewed, and agree to the Variphy Cloud Services Agreement | Download as PDF*

By submitting this form you hereby represent and warrant that you are duly authorized to execute and deliver this Agreement on behalf of Variphy, Inc. and that this Agreement is binding upon Variphy, Inc. in accordance with its terms.*

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Email Address

[PHIL@VARIPHY.COM]

Account Number

[499780000112954001]

Account Name

[Variphy]

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Social Authorization

Your registration has been submitted and will be reviewed within 2 business days. Our partner team will contact you following the review.

Variphy Authorized Reseller Partners can register opportunities and deals and earn rewards.

Each registered opportunity will be reviewed within 2 business days from the time of submission.

For more information about the approval process, confidentiality, deal protection, or other questions, please contact partner@variphy.com or your Variphy Partner Account Manager.

Earn Rewards

Earn $100 for each registered opportunity upon either with the Variphy Solution:

Demo Performed

Trial Deployed

My Deal Registration History and Rewards

CUSTOMER/ACCOUNT

DATE REGISTERED

EXPIRATION

MY REWARDS

Variphy Test Customer Account

Sep 14, 2023 7:57 pm PDT

$100

Variphy Test Customer Account

Sep 14, 2023 7:43 pm PDT

$100

Product General Availability (GA)

CURRENT VERSION

25.2.2

release date

Mar 25, 2025

LINUX

windows

ova

Variphy Downloadable Report Templates

Each set of report templates contains several curated reports by our expert Systems Engineers. Simply download and import the report templates into your Variphy installation.

Read our Knowledge Base article for detailed how-to steps >

Variphy Report Templates for Microsoft Teams Phone

High level as well as granular reporting options, such as Department, Detail by User/911/Emergency Calls and International Callers. For use with Variphy 16.0 and later.

Download Report Templates

https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_Microsoft_Teams_Phone_Report_Templates.zip

Variphy Report Templates for Webex Calling

High level as well as granular reporting options, such as Call Queue or Hunt group, Detail by User/Manager/Device types and Extensions, and 911/Emergency Calls. For use with Variphy 15.2 and later.

Download Report Templates

https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_Webex_Calling_Report_Templates.zip

Variphy Report Templates for Zoom Phone

High level as well as granular reporting options, such as Dormant Users, Call Queue Usage, Abandoned or Missed Calls, Detail by Extension, and 911/Emergency Calls. For use with Variphy 15.2 and later.

Download Report Templates

https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_Zoom_Phone_Report_Templates.zip

Variphy Report Templates for Cisco CUBE

Call volume and activity reports for Cisco CUBE, including Total Capacity Utilization, Inbound/Outbound Calls, Summarization by PeerID, and Troubled calls. For use with Variphy 12.3 and later.

Download Report Templates

https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_CUBE_CDR_Report_Templates.zip

Variphy Report Templates for Cisco UCCX

Agent and CSQ report templates, including Agent Readiness, Agent Login/State Details, CSQ Abandoned Calls, CSQ Statistics, and Call Center Tending Analysis. For use with Variphy 12.3 and later.

Download Report Templates

https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_UCCX_Report_Templates.zip

Variphy Report Templates for Cisco CUCM

High level as well as granular reporting options, such as Capacity Utilization, Dormant Users/Phones/Extensions, Top 10 Abnormal Cause Codes, and 911/Emergency Calls. For use with Variphy 16.1 and later.

Download Report Templates

https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_CUCM_CDR_Report_Templates.zip

Getting Started

Variphy Quick Start General Configuration Guide

Oct 26, 2022

Pre-Installation & Preparation

Variphy Software Local TCP Port Usage

Feb 14, 2029

Variphy CUCM Prerequisites & Preparation

Dec 27, 2023

Installing Variphy

Variphy OVA Virtual Appliance Deployment

Dec 27, 2023

How To Install Variphy on Windows or Linux

May 16, 2019

Upgrading Variphy

How to upgrade Variphy.

Dec 27, 2023

Variphy 12.1.0: Overview & What To Know Before Upgrading

Mar 30, 2020

Variphy 12.2 EFT: Overview & What To Know Before Upgrading

Nov 5, 2020

Announcements

Support For Microsoft Internet Explorer 11 Ended July 31, 2020

Aug 19, 2020

Variphy 12.2 Will Remove Support For CUCM and Unity Connection 9.x and Older

Sep 11, 2020

Dashboards & Wallboards

Configuring & Using Variphy Dashboard Permalinks

Mar 30, 2020

How to create a Finesse user for Variphy authentication.

Oct 16, 2020

How To Configure CDR/Call Analytics Dashboards

May 26, 2020

Sharing Dashboards With Other Variphy Users & Groups

Mar 30, 2020

How To Configure Dashboard Widget Appearance, Font Sizes & Vertical Spacing

May 26, 2020

CUCM CDR Reporting & Analytics

Example: Creating End User Inbound and Outbound Activity Summary Reports

Mar 30, 2020

How to Schedule Variphy Reports

Jul 13, 2020

How to Use Variphy Call Analytics On Demand History Search

Mar 30, 2020

Variphy CUCM CDR User Guides & Popular How-Tos

Mar 18, 2024

Example: CDR Report Showing Dormant or Under Utilized Phones or End Users

Dec 27, 2023

How to Configure CDR Alerts in Variphy

Mar 30, 2020

CUCM CDR/UCCX Call Analytics Report Repository

Nov 5, 2020

Custom Labels for CUCM CDR & UCCX Call Analytics & Reporting

Nov 5, 2020

Variphy CUCM CDR Call Analytics Reporting Guide

Apr 17, 2023

Export & Import a CUCM CAR CDR file into Variphy

Oct 15, 2021

Creating Capacity Utilization Reports for SIP Trunks, PRIs, or Any Other Activity

Jul 30, 2021

How To Run Variphy CUCM CDR Call Analytics Reports

Jul 13, 2020

Assign User/Group Call Analytics Report Privileges for All Shared Reports

Sep 11, 2020

UCCX CSQ & Agent Reporting & Analytics

Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports

Mar 30, 2020

Example: Creating UCCX Agent Activity Statistic Summary Reports

Mar 30, 2020

Variphy UCCX Call Analytics Reporting Guide

Sep 29, 2021

UCCX Time Interval Reporting (New in Variphy 12.2)

Nov 5, 2020

DN & DID Management

DN Management Overview & Getting Started Guide

Dec 27, 2023

Configuring DID Blocks in Variphy

Dec 1, 2021

Using, Search, & Reporting on DID Blocks in Variphy

Dec 10, 2021

Configuring DID Block Import

Sep 16, 2020

Configuring DID Sites in Variphy

Nov 21, 2019

Configuring DID Block Number Mapping Exception for CUCM Hunt Pilot/Group Number

Nov 22, 2019

Change Management

Snapshot & Compare Overview & Getting Started Guide

Mar 31, 2020

As-Built Reporting

How To Generate UCCX As-Built Report for Agent Team and Skills In Variphy

Mar 30, 2020

Variphy As-Built Report Configuration Guide

Mar 30, 2020

Broadcast

Variphy Phone Broadcast User Guide

Mar 30, 2020

System Administration

User Accounts, User Groups, & Single Sign-On (SSO)

Configuring User and Group Permissions in Variphy

Mar 30, 2020

Our Customer Service Policy

At Variphy, we take great pride in providing unparalleled, responsive, and personal service and support to our customers and partners. Our technical team comprises solutions and systems engineers available and eager to assist with questions and issues regarding the installation, configuration, optimization, and use of our products.

Our Support Hours of Operation

Our normal hours are Monday - Friday 9:00 a.m. to 5:00 p.m. US/Central Time and our team will make every effort to respond to your inquiries as quickly as possible.

You'll often hear back from us within minutes but if not, a response will absolutely be returned within 1 business day. Please keep in mind that there may be U.S. based holidays or after-hours involved.

What Services Are Included In Our Annual Maintenance?

Product installation, configuration, initial training, and technical support is included with a valid annual maintenance subscription and license of Variphy. This also includes answers and recommendations for such questions as, but not limited to:

What are the system requirements for installing Variphy?
How do I configure Remote Phone Control to work with my Cisco IP phone?
Can you show me how to generate a report showing which IP phones are registered?
How do I schedule a Call History report to be emailed to my team automatically each week?
What is the cause and/or solution to this error message?

In addition, we are always eager and happy to hear about how we can improve our products. We welcome your feedback and often look to implement updates and new features as a direct result.

Standard Technical Support Services Included

Pre-Installation

Deployment, System, and Server Requirements Gathering and Design

INCLUDED

Installation

1 x Production Installation of Variphy
‍Assistance with additional installations, server migrations and/or re-installations is not included and may be subject to additional technical support service charges

INCLUDED

Per Licensed UC Platform (if applicable):

CUCM Application User Configuration
CDR Billing Server & Processing Configuration
Scheduled Audit Log RTMT Delivery Configuration

INCLUDED

Post-Installation

Initial Product or Feature-Specific Training for Administrators and other Users (Remote/Webex)

We do not normally keep track of training time and we have never had to refuse service (and would prefer not to have to). We merely need to establish clear and reasonable expectations so that we can provide consistent and quality service for all users

Initial Configuration/Customization, including but not limited to:

User Access & Permissions
Call Analytics Dashboards, Reports, Rate Tables & Schedules
Phone Control/Macro Configuration

3 HOURS TOTAL

Ongoing Application Support & Troubleshooting

Direct communication with Variphy support (email, phone, or Webex)
Diagnosis of known bugs or those you identify or encounter as well as resolution/patch fixes as soon as possible
Access to all new product revisions and assistance with upgrades as needed

INCLUDED

What Services Are Not Included In Our Annual Maintenance?

Variphy’s annual maintenance subscription is designed to provide our customers with all the information and support necessary to both administer and operate our products to return the most value possible. In order to maintain lower maintenance subscription costs, we must provide reasonable limitations on the support services included with your annual maintenance subscription.

Additional administrator or user training, configuration, customization, installations, and/or migrations beyond what is defined in the Standard Technical Support Services Included section above is not included in the annual maintenance of Variphy.

Variphy Online Self-Service

Our system and solutions engineers take great pride in producing useful and thorough user guides, how-to articles and other documentation, complete with screenshots, which is all available in our knowledge base.

We encourage you to familiar yourself with our knowledge base. It contains a wealth of information, including videos, which we regularly update as part of our standard product development and improvement process.

Additional Variphy Technical Services Available

Having worked within the collaboration and unified communications arena for many years - some as early as Cisco CallManager 2.3, we, at Variphy, fully understand and appreciate the complexity of the infrastructure, applications, providers, and users which our customers must manage on a daily basis.

While we believe we’ve designed and built one of, if not the easiest, products to use and are committed to training our customers on its use, we recognize that many of our customers would prefer some additional help with completing additional configurations (such as configuring many reports which different users have requested), which we can often complete very efficiently for them.

As a result, we happily offer the ability to purchase additional technical support/services either up-front or as-needed. All technical services are eagerly performed by our systems engineering team, which can be used for such assistance as, but not limited to:

Additional administrator and/or end user training
Design/configure user permissions/accounts, Call Analytics reports, dashboards, and/or schedules
Server migration or re-installations

Additional Technical Services Pricing

STANDARD REMOTE - HOURLY

$200 per Hour

3 HOUR MINIMUM

STANDARD REMOTE - 3 HOURS

$500 per 3 Hours

3 HOUR MINIMUM

PLEASE NOTE

All Remote Technical Services above are performed via Webex/Zoom or equivalent and subject to U.S. based holidays and availability.

How to Request & Purchase Additional Technical Services

Additional technical services, such as off-hours support or migration assistance, may be purchased at the time of initial product purchase, as part of the annual maintenance renewal, or as-needed basis.

Upon request, Variphy will add the appropriate services cost to the product license or renewal quote, or generate an appropriate purchase order.

Variphy will track the use of additional technical services to the nearest hour. When requesting additional support/services, Variphy will provide an estimate (in hours) and inform you if additional services time needs to be purchased.

How to Request Technical Assistance or Support

Opening a support case is very easy. Simply contact our technical assistance center by any of the following:

support@variphy.com

RECOMMENDED

+1-855-VARIPHY (827-4749)

The easiest way to submit a ticket is to simply email your problem description to support@variphy.com. This will automatically create a helpdesk ticket in our system and notify our support team so that the next available engineer can assist you. You should receive an automated response immediately, followed by a response from one of our agents as soon as someone is available. If a reply is not received by the next business day, then your inquiry or our response may have gotten lost due to mail routing or spam filter issues. If you do not get a response in a timely manner, or if your issue is urgent, please contact our support phone number and leave a voicemail with your contact information so that we can respond to you as quickly as possible.

To ensure the most efficient response when requesting support, please provide as much information as possible so that the proper support personnel and resources can assist you, such as:

Your current Variphy product and version
Your applicable UC platforms/versions (Cisco CUCM, UCCX, CUBE, Microsoft Teams, Webex Calling, and Zoom Phone)
The log files from applicable Variphy product(s)
Steps you performed or to reproduce the issue experienced, if applicable

Variphy Product End of Life & Support

Since your maintenance contract includes upgrades, and we frequently release bug fixes and improvements, we strongly encourage you (and will happily assist) to stay up-to-date with the latest available version of Variphy.

The current Variphy version is 16.4.1.

What's new in the latest version?

Cisco Unified Communications Manager (CUCM) End-of-Sale and End-of-Life Announcements

For information on Cisco's last dates of App SW End of SW Maintenance Releases Date, End of New Service Attachment Date, End of Service Contract Renewal Date, & Support for your CUCM version:

Cisco Unified Communications Manager (CUCM) End-of-Sale and End-of-Life Announcements

Cisco Unified Contact Center Express (UCCX) End-of-Sale and End-of-Life Announcements

For information on Cisco's last dates of App SW End of SW Maintenance Releases Date, End of New Service Attachment Date, End of Service Contract Renewal Date, & Support for your UCCX version:

Cisco Unified Contact Center Express (UCCX) End-of-Sale and End-of-Life Announcements

Upgrade to 25.2: CUBE Reporting in Variphy Cloud, IPv6 Support for Phone Control, and More

Search our knowledge base for tips from our pros, frequently asked questions, and troubleshooting

Upcoming live webinars

Sneak Peek: Microsoft Teams DID Management

Sneak Peek: Webex Contact Center Analytics & Reporting

What’s New in Variphy 25.4

Recent webinars

How to Configure Cisco CUBE for Variphy Cloud Integration

Using Rate Tables for Smarter Inbound & Outbound Reporting

Optimizing Webex Reports & Dashboards for Sales Teams

Welcome to Variphy!

What’s next?