Analyze customer patience.
The characteristics of answered and abandoned calls can reveal valuable information. Variphy helps you uncover the time threshold for each queue and evaluate your customer’s patience level.
Answer and Abandonment Rates
Analyze customer patience.
The characteristics of answered and abandoned calls can reveal valuable information. Variphy helps you uncover the time threshold for each queue and evaluate your customer’s patience level.
Plan your resources effectively.
Visualizing trends can help you determine if you’re allocating your resources efficiently. Oftentimes, it’s not a matter of adding more staff — it’s making sure your existing staff is available at the appropriate times.
Connect with us
