Display real-time and historical data on a single wallboard.
Keep an eye on your contact center performance. Agent and CSQ type widgets provide even more granularity to your wallboard display.
Unified Contact Center Express (UCCX) Wallboard
Track agent status, CSQ performance, and KPIs in real time.
Each contact center is unique — why should you stick to cookie cutter views of Cisco Unified Contact Center Express (UCCX)? Variphy’s UCCX wallboard gives you custom, real-time views of agent activity, Contact Service Queue (CSQ) statistics, and more.
Display real-time and historical data on a single wallboard.
Keep an eye on your contact center performance. Agent and CSQ type widgets provide even more granularity to your wallboard display.
Give UCCX supervisors the info they need to manage effectively.
Customize user data visibility based on team, agent, CSQ, or resource group. With custom views of Cisco wallboards, supervisors can see their team’s pertinent performance statistics and get audible alerts for custom performance thresholds.
Get real-time updates on agent status.
View the status of agents on live calls. With our UCCX Real-Time Agent Widget, you can stay informed about your agents’ current states and active dialog changes. You can also get a summary of Ring No Answer (RNA) vs. Handled Calls by Agent.
Track metrics that matter to you.
Display important KPIs without the clutter. With Variphy, you’re in control over the data on your wallboard display. From period-over-period statistics to service-level performance, Variphy’s wallboards give you custom views of your contact center.
Connect with us
