Variphy 26.5 Now Available
Faster provisioning, natural language access, and deeper visibility across your UC environment:
Webex Calling Provisioning with Unified Jobs
Combine and automate multi-step Control Hub workflows into a single operation — create virtual lines, configure voicemail, and delegate administration without leaving Variphy. Provision at scale without the multi-admin, multi-menu overhead.
Natural Language Access with Colleen AI Assistant
Search call history, manage users, and build reports just by asking in plain language. New users get productive faster, and routine tasks move quicker — no UI expertise required.
Cisco Unity Mailbox Message Counts in As-Built Reports
The Mailbox As-built report now includes Inbox, Deleted, and Sent message count columns for each user. These values are captured in every Snapshot, giving you a point-in-time view of mailbox activity alongside the rest of your as-built data.
Variphy 26.4 Now Available
Faster insights and greater control across your UC and contact center environments:
Real-Time Hunt Group Control from Your Dashboard
Log phones in or out of hunt groups directly from the CUCM Hunt Pilot Status widget. Manage agent availability instantly without leaving your real-time dashboards.
Automated FTP/SFTP Report Delivery from Variphy Cloud
Push scheduled reports to any FTP or SFTP destination, either manually or automatically. Integrate reporting seamlessly into your existing workflows and data pipelines.
Webex Contact Center Call History at a Glance
Access recent call activity directly within your dashboard using the new Call History widget. Stay in your real-time view while reviewing past interactions.
Faster Webex Calling Dashboard Performance
Work more efficiently with improved query performance. Load dashboards and widgets faster, even with large datasets and complex filters.
Enhanced Real-Time Hunt Pilot Visibility
Monitor live device and line states such as idle, alerting, and connected within the CUCM Hunt Pilot widget. Gain immediate insight into call routing and handling performance.
Variphy 26.3 Now Available
Deeper visibility and smarter data control for your Webex environments:
Department-Level Insights for Webex Calling
Analyze call activity with greater precision by adding Department as a secondary grouping alongside Site Locations. Gain clearer visibility into how different teams communicate across your organization.
Unified Agent State and Call Detail Reporting
Combine agent status data with call-level and summary reporting in a single view. Understand how agent availability, wrap-up time, and activity patterns directly impact performance.
Department-Based Data Access Controls
Limit visibility so users only see call data relevant to their department. Protect sensitive information while delivering focused insights for each team.
Pull Call History Results with a Prompt
Join the pilot program for Colleen AI Assistant; ask it to surface data for the calls you need — abandoned calls from yesterday, long calls to a hunt group, peak volumes by region — and skip the filter-building step entirely.
Surface Mailbox Activity in Unity As-Built Reports
View current Inbox, Deleted, and Sent message counts for each user's mailbox directly within your Cisco Unity As-Built reports, with values captured in every Snapshot for a point-in-time view of activity.
Enable Faster Webex Calling Changes with On-Demand Provisioning
Select and execute provisioning tasks instantly, leveraging Webex API endpoints and customizable configuration settings without the overhead of creating and managing scheduled jobs.
Control Hunt Pilot Login/Logout from the CUCM Real-Time Status Widget
Log phones in or out of hunt groups directly from the real-time Hunt Pilot Status widget, available across shared, permalink, and owned dashboards.
Push Reports via SFTP from Variphy Cloud
Manually or automatically deliver scheduled reports to any SFTP destination directly from Variphy Cloud, making it easier to integrate report delivery into existing workflows and data pipelines.
View Webex Contact Center Call History Directly on Your Dashboard
Add a new Call History widget to Webex Contact Center dashboards for quick access to recent call activity without leaving your real-time view.
Accelerate Webex Calling Dashboard Load Times with Smarter Query Performance
Experience faster dashboard and widget load times when working with large date ranges and complex filters, thanks to improved query optimization for Webex Calling call data.
Monitor Real-Time CUCM Hunt Pilot Device and Line Status
View live device and line states — such as idle, alerting, and connected — directly within the CUCM Hunt Pilot widget, giving teams instant visibility into call handling status and faster insight into routing performance.
Deepen Webex Calling Insights with Department-Level Grouping by Site
Add Department as a secondary grouping when analyzing Calling, Called, or combined Party Site Locations, giving teams more granular visibility into call activity by organizational structure.
Enhance Dashboard Performance with Faster Load Times
Experience faster, more responsive dashboards with optimized data loading and improved query efficiency. By streamlining how data is processed behind the scenes, teams can access insights more quickly and keep workflows moving without interruption.
Combine Agent State and Call Detail for Deeper Webex Contact Center Insights
Get detailed agent status (like Available, Not Ready, Wrap‑up) alongside summary and call‑level data in one comprehensive report, giving supervisors richer visibility into how agents are handling contacts and how their activity patterns impact performance.
Restrict Webex Calling Data Visibility by Department
Ensure users see only call data from their own department, protecting sensitive information while delivering relevant insights tailored to each team’s scope.
Handle Calls Automatically with Variphy's AI Voice Agent
Deploy a platform-agnostic AI voice agent that answers calls, resolves requests, routes callers, and creates tickets automatically across any UC environment without replacing your existing infrastructure.
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Qualified participants who complete a quick 20-minute demo of Variphy will receive a $50 Amazon gift card.
Limited-time offer. One gift card per organization. Gift card sent after attending.
