Variphy 26.3 Now Available
Deeper visibility and smarter data control for your Webex environments:
Department-Level Insights for Webex Calling
Analyze call activity with greater precision by adding Department as a secondary grouping alongside Site Locations. Gain clearer visibility into how different teams communicate across your organization.
Unified Agent State and Call Detail Reporting
Combine agent status data with call-level and summary reporting in a single view. Understand how agent availability, wrap-up time, and activity patterns directly impact performance.
Department-Based Data Access Controls
Limit visibility so users only see call data relevant to their department. Protect sensitive information while delivering focused insights for each team.
Variphy 26.2 Now Available
Proactive oversight and clearer operational visibility across your UC platforms:
Instant Audit Log Alerts
Trigger real-time notifications based on configurable Audit Log criteria so your team is immediately informed of critical configuration changes.
New Audit Log Dashboard Widget
View key audit activity at a glance with a dedicated dashboard widget that highlights important system and user changes.
Deeper Zoom Call Details
Enhance reporting accuracy and search capabilities with new Caller Name and Called Name fields for Zoom call analysis.
January 2026 (Variphy 26.1) Now Available
Powerful updates across CUCM, UCCX, Unity Connection, and Webex Contact Center:
Faster Audit Log Navigation (CUCM, UCCX, Unity)
Enjoy a cleaner, faster interface built for speed, scale, and easier log management.
Real-Time CSQ Block View (Webex Contact Center)
See CSQ metrics at a glance in a block-style layout for quicker insights and better team awareness.
Flexible Report Labels (Webex Contact Center)
Rename columns, search terms, and call scenarios to match your organization's terminology, just like in other Variphy tools.
Clearer Inbound Call Flow Tracking (Webex Calling)
Track the first call leg’s direction across all legs, making it easier to follow the flow and see who handled it.
Region-Specific Call Storage (Webex Calling)
Store call data by region to improve performance, meet compliance, and support global deployments.
Deepen Webex Calling Insights with Department-Level Grouping by Site
Add Department as a secondary grouping when analyzing Calling, Called, or combined Party Site Locations, giving teams more granular visibility into call activity by organizational structure.
Enhance Dashboard Performance with Faster Load Times
Experience faster, more responsive dashboards with optimized data loading and improved query efficiency. By streamlining how data is processed behind the scenes, teams can access insights more quickly and keep workflows moving without interruption.
Combine Agent State and Call Detail for Deeper Webex Contact Center Insights
Get detailed agent status (like Available, Not Ready, Wrap‑up) alongside summary and call‑level data in one comprehensive report, giving supervisors richer visibility into how agents are handling contacts and how their activity patterns impact performance.
Restrict Webex Calling Data Visibility by Department
Ensure users see only call data from their own department, protecting sensitive information while delivering relevant insights tailored to each team’s scope.
Get Instant Alerts on Critical Audit Log Events
Trigger notifications based on configurable Audit Log criteria, so your team stays informed about configuration changes that could impact production systems and can act fast to maintain service integrity.
Visualize On-Prem Audit Activity with a Dedicated Dashboard Widget
Gain quick insight into key Audit Log events with a new on-prem-only dashboard widget, designed to surface important system changes and user actions at a glance for faster analysis and oversight.
Identify Zoom Call Participants with Caller and Called Name Analytics
New reportable Caller and Called fields add detail columns, search criteria, and grouping, making it easier to analyze call activity, filter results, and understand who’s communicating with whom across Zoom environments.
Navigate Audit Logs Faster with an Enhanced UX for CUCM, UCCX, and Unity Connection
Enjoy a redesigned interface with better performance and scalability, making it easier to explore, filter, and manage audit logs across even the largest environments.
Visualize Webex Contact Center CSQ Metrics with Real-Time Block View
Monitor key CSQ performance metrics in a customizable block-style layout—designed to enhance clarity, speed up interpretation, and boost real-time awareness for contact center teams.
Customize Webex Contact Center Reports with Flexible Label Sets
Rename detail columns, search criteria, and call scenarios to reflect your organization’s language, bringing the reporting personalization users love from other Variphy platforms to Webex Contact Center.
Clarify Inbound Call Flow with Original Direction Tracking
A new column applies the call direction from the first leg across the entire sequence, making it easier to trace inbound calls and accurately identify which agent handled the interaction.
Enhance Governance with Region-Specific Call Storage
Distribute call data across regional databases to support multinational deployments, improve performance, and simplify compliance with local data laws.
Monitor Real-Time CUCM Hunt Pilot Device and Line Status
View live device and line states — such as idle, alerting, and connected — directly within the CUCM Hunt Pilot widget, giving teams instant visibility into call handling status and faster insight into routing performance.
Simplify Notifications with Built-In Email Address Support
Assign email addresses directly to user accounts, eliminating the need for separate Email Recipient accounts unless needed for non-Variphy users, and streamlining system administration.
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