Variphy

See agent activity in real time.

As a contact center manager, you need real-time call activity reporting on your teams. Variphy can help you maintain a high level of performance by providing valuable information like agent state and call details.

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View agent performance on any display.

How can you stay on top of your contact center’s activity? Variphy displays real-time alerts and agent performance data on an eye-catching screen, so you can make critical decisions as issues.

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Contact Center Analytics Success Stories.

Variphy helped identify an issue in a Contact Center script that was causing an unacceptable number of customer calls to get disconnected in the transfer process.

Collect data and identify trends.

Get important call statistics and view trends to help your team improve customer service satisfaction.

We have developed useful templates for rapid response reports required by different business owners.

Manage your call center agents the easy way.

Variphy gives you visibility on your top agents and who might need extra assistance.

Upgrade to 25.2: CUBE Reporting in Variphy Cloud, IPv6 Support for Phone Control, and More