Track complete call flows in a single report.
Do you have insight into your call flow? With Variphy, you can visualize the order of events for each caller, from when they called into your system until they disconnected.
Call Flow
Track complete call flows in a single report.
Do you have insight into your call flow? With Variphy, you can visualize the order of events for each caller, from when they called into your system until they disconnected.
Get the whole story.
When you receive a customer complaint about a call, how can you see where it went wrong? Variphy can help you identify the issue, such as if the caller was bounced around or hung up on.
Determine how you are handling calls.
You need good data to make good management decisions. Track how your organization is handling calls inside and outside your contact center.
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