Call Search
Call Flow
Call Busy Hours
Hunt Group & Queue Performance
Answer & Abandonment Rates
Identify Dormant & Underutilized Devices
Call Queue Performance
Agent State Activity
Time Interval Trends
Real-time Wallboards
Supervisor Team Visibility
DID Capacity Planning
Eliminate Spreadsheet Tracking
View & Manage DID Block Usage
Document Changes to Key Configurations
Inventory Phone Serial Numbers
Report on Hunt Pilot Call Flows
Change Background Images & Ring Tones
Clear ITL Files & Manage Device Settings
Test & Troubleshoot Phones Remotely
Overview
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Zoom Phone
Microsoft Teams
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What Solutions does Variphy offer?
Variphy provides call analytics and reporting solutions for Cisco, Webex, Zoom, and Microsoft Teams.
Call Analytics
Contact Center Analytics
Dial Plan Management
Change Management
Remote Phone Control
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