Track your call queue performance.
Long wait times can lead to call timeouts, resulting in high abandonment rates and unhappy customers. Variphy can provide data to help reduce your call queue wait times.
Contact Center Analytics
Track your call queue performance.
Long wait times can lead to call timeouts, resulting in high abandonment rates and unhappy customers. Variphy can provide data to help reduce your call queue wait times.
View agent state in real time.
As a contact center manager, you need real-time call activity reporting on your teams. Variphy can help you maintain a high level of performance by providing you with valuable information like agent state and call details.
Identify trends in your call queue.
Do you have a full picture of your contact center activity? You can visualize a typical workday in shorter intervals to analyze performance.
Display your data how you want.
Bring your reports and KPIs to the surface. Variphy gives you visibility into your contact center activity.
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Get insight into your team's activity.
As a customer service leader, you need access to information when you need it. Variphy helps you manage employees remotely and keep up to date with reports and wallboards.
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