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Installing and Deploying Variphy
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Sneak Peek: Webex Contact Center Analytics & Reporting
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Please complete the following form to prepare your Variphy Cloud deployment.
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Each registered opportunity will be reviewed within 2 business days from the time of submission.
For more information about the approval process, confidentiality, deal protection, or other questions, please contact partner@variphy.com or your Variphy Partner Account Manager.
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Variphy Downloadable Report Templates
Each set of report templates contains several curated reports by our expert Systems Engineers. Simply download and import the report templates into your Variphy installation.
To download this report template, please click Download.
Variphy Report Templates for Microsoft Teams Phone
High level as well as granular reporting options, such as Department, Detail by User/911/Emergency Calls and International Callers. For use with Variphy 16.0 and later.
https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_Microsoft_Teams_Phone_Report_Templates.zip
Variphy Report Templates for Webex Calling
High level as well as granular reporting options, such as Call Queue or Hunt group, Detail by User/Manager/Device types and Extensions, and 911/Emergency Calls. For use with Variphy 15.2 and later.
https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_Webex_Calling_Report_Templates.zip
Variphy Report Templates for Zoom Phone
High level as well as granular reporting options, such as Dormant Users, Call Queue Usage, Abandoned or Missed Calls, Detail by Extension, and 911/Emergency Calls. For use with Variphy 15.2 and later.
https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_Zoom_Phone_Report_Templates.zip
Variphy Report Templates for Cisco CUBE
Call volume and activity reports for Cisco CUBE, including Total Capacity Utilization, Inbound/Outbound Calls, Summarization by PeerID, and Troubled calls. For use with Variphy 12.3 and later.
https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_CUBE_CDR_Report_Templates.zip
Variphy Report Templates for Cisco UCCX
Agent and CSQ report templates, including Agent Readiness, Agent Login/State Details, CSQ Abandoned Calls, CSQ Statistics, and Call Center Tending Analysis. For use with Variphy 12.3 and later.
https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_UCCX_Report_Templates.zip
Variphy Report Templates for Cisco CUCM
High level as well as granular reporting options, such as Capacity Utilization, Dormant Users/Phones/Extensions, Top 10 Abnormal Cause Codes, and 911/Emergency Calls. For use with Variphy 16.1 and later.
https://variphy.sfo2.cdn.digitaloceanspaces.com/website/Variphy_CUCM_CDR_Report_Templates.zip
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CUCM CDR Reporting & Analytics
UCCX CSQ & Agent Reporting & Analytics
As-Built Reporting
System Administration
User Accounts, User Groups, & Single Sign-On (SSO)
Variphy 25.x
Variphy 25.2.2 - March 25, 2025
Number
Description
Type
7483
Appropriate Handling of Max Thread Pool Size Error
Bug
Number
Description
Type
7509
Resolve UCCX Dashboard Load Failure in 25.2.1
Bug
Number
Description
Type
7537
Resolve Audio Alerting for CSQs (UCCX)
Bug
Variphy 25.2.1 - March 4, 2025
Number
Description
Type
6845
Support for CUBE Reporting and Analytics in Variphy Cloud
New Feature
Number
Description
Type
6192
Support for Remote Phone Control while using IPv6
Improvement
Number
Description
Type
6828
Dashboard Scalability Improvements
Improvement
Number
Description
Type
7096
Add Retry Logic for Failed Schedule Reports to Reprocess
Improvement
Number
Description
Type
7179
Cradle to Grave Results Not Showing All Call Legs - Microsoft Teams
Bug
Number
Description
Type
7345
Call Queue Missing from Agent Call Records - Zoom Phone
Bug
Number
Description
Type
7440
Real-Time Agent Widget Not Updating User State - UCCX
Bug
Number
Description
Type
3439
Added new Application Settings option for “Default System Alert Email Recipients”
Improvement
Number
Description
Type
3475
Fixed issue which was previously allowing new users to be created without an appropriate password
Fix
Number
Description
Type
3535
Re-organized the Setup and Administration menu
Improvement
Number
Description
Type
3626
Fixed issue preventing the removal of CDR search set criteria
Fix
Number
Description
Type
3657, 3780, 3781, 3782, 3877
Added support for CUCM and Unity Connection 14.0
Improvement
Number
Description
Type
3660
Added ability to configure users with new “Application Administrator” privilege
Improvement
Number
Description
Type
3719
Fixed error page and messaging shown when Variphy unable to connect Cluster’s CDR database server
Fix
Number
Description
Type
3722
Fixed bug in DID causing active E.164 numbers to appear incorrectly for certain search criteria
Fix
Number
Description
Type
3748
Added “Owner User” column to CUCM As-Built CSV report for IP Phone Serial Numbers
Improvement
Number
Description
Type
3751
Fixed issue causing Dashboard owner users to lose dashboard instances when assigned user groups are modified
Fix
Number
Description
Type
3758
Added ability to require and enforce local user login password complexity for Variphy Cloud
Improvement
Number
Description
Type
3787
Fixed issue preventing refresh of user list in user/group configuration
Fix
Number
Description
Type
3788
Fixed issue in DN Management causing some unavailable DNs to appear as available
Fix
Number
Description
Type
3797
Added validation logic to prevent CUCM Clusters from having a blank CDR Directory value
Improvement
Number
Description
Type
3801
Various improvements and fixes for Variphy Cloud CDR and Sync Publishing
Fix
Number
Description
Type
3801, 3805, 3813, 3814, 3879
Various improvements and fixes for Variphy Cloud CDR and Sync Publishing
Fix
Number
Description
Type
3817
Fixed issue causing application startup and CUCM Cluster list page slowness
Fix
Number
Description
Type
3818
Fixed issue causing Cluster edit links to be seen by non-Administrator users in Remote Phone Control
Fix
Number
Description
Type
3854
Added additional logging to show all invalid user login attempts to access.log and auth.log
Improvement
Number
Description
Type
3860
Upgraded to Apache Tomcat to 8.5.64
Improvement
Number
Description
Type
3864, 3888
Added ability for Variphy Cloud Application Administrator users to configure SAML SSO configurations
Improvement
Number
Description
Type
3878
Added CUCM Snapshot, Compare and As-Built Reporting support for Headset Inventory
Improvement
Number
Description
Type
3878, 3885
Added CUCM Snapshot, Compare and As-Built Reporting support for Headset Inventory, Customer, Phone Activation Code and ExpresswayCConfiguration data
Improvement
Number
Description
Type
3890
Fixed default user login privilege assignment logic
Improvement
Number
Description
Type
3899
Upgraded to Apache Tomcat to 8.5.64
Improvement
Number
Description
Type
3901
Added ability for users to enable HTTP Strict Transport Security
Improvement
Number
Description
Type
3959
Added ability for admin account recovery to be disabled via property configuration
Improvement
Number
Description
Type
3904
Upgraded JQuery library to 3.6.0
Improvement
Number
Description
Type
3906
Fixed logic for how “Forwarded” calls are identified for CUCM CDRs
Fix
Number
Description
Type
3912
Refined how and where Variphy Collector makes outbound connects to for Cloud Publishing
Improvement
Number
Description
Type
3942
Fixed issue causing the wrong Enterprise to be initially selected when creating CUCM Clusters
Fix
Number
Description
Type
3945
Fixed issue causing Dashboards to be unassociated from users during changes to User Groups
Fix
Number
Description
Type
3953
Added new Search Time Window options for Previous 3, 5, 6, 7, 9, 10, 11, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, and 23 Hours to better support overnight windows
Improvement
Number
Description
Type
3959
Added ability for UI log viewing to be disabled via property configuration
Improvement
Number
Description
Type
3961
Fixed CUCM Cluster sorting on the Cluster list page
Fix
Number
Description
Type
3974
Upgraded to Apache Tomcat to 8.5.66
Improvement
Variphy 12.2.3 – December 18, 2020
Number
Description
Type
2021
Added ability to only include report download links in report email delivery instead of file attachments
Improvement
Number
Description
Type
2440
Fixed time exclusion query issue with CUCM CDR widgets
Fix
Number
Description
Type
2567
Added ability to configure how Agents are sorted in UCCX Real-Time Agent Activity Widgets
Improvement
Number
Description
Type
3110
Fixed issue in field clearing when changing UCCX Clusters when configuring Widgets
Fix
Number
Description
Type
3177
Added ability to search for DID Blocks by keyword and Site in the DID Configure page
Improvement
Number
Description
Type
3292
Standardized order of End User Association select field options
Improvement
Number
Description
Type
3383
Added CDR Secondary Grouping Type for Accounting Call Type for specific End User, Department, Custom Attribute, and Device-related Primary Grouping Types
Improvement
Number
Description
Type
3399
Added new detail column option for “Directory Number Status” to DID Management searching and reporting
Improvement
Number
Description
Type
3430
Added ability to select “Repository Only” as CUCM CDR/UCCX report delivery option
Improvement
Number
Description
Type
3440
Added support for Analytics charts in SVG format for HTML report output format
Improvement
Number
Description
Type
3448
Added new CCX CSQ Time Period Statistics Widget
Improvement
Number
Description
Type
3467
Added the ability modify the file name for emailed Call Analytics reports.
Improvement
Number
Description
Type
3514
Fixed issue with As-Built report delivered file names via FTP
Fix
Number
Description
Type
3541
Fixed issue with the Report Repository link copy icon
Fix
Number
Description
Type
3612/3614
Improved error handling/messaging for CDR database connection issues
Fix
Number
Description
Type
3624
Fixed issue causing CDR report failures due to specific search time windows
Fix
Number
Description
Type
3654
Fixed issue related to invalid user DID permissions
Fix
Number
Description
Type
3668
Fixed issue causing 11pm hour not too appear in certain schedule configuration forms
Fix
Number
Description
Type
3669
Fixed issue CDR report import/export issues due to custom label sets
Fix
Number
Description
Type
3698
Upgraded to Apache Tomcat to 8.5.61
Improvement
Variphy 12.2.2 – November 25, 2020
Number
Description
Type
3666
Fixed issue causing scheduled report execution errors for creator users which have since been deleted
Fix
Variphy 12.2.1 – November 1, 2020
Number
Description
Type
3396
Modernized Active Directory Server setup & configuration UI
Improvement
Number
Description
Type
3516
Fixed UI column display cutoff issue on As-Built Report Schedules configuration list page
Fix
Number
Description
Type
3601
Fixed Timezone issue for CDR widgets not involving groupings
Fix
Number
Description
Type
3607
Fixed UI issue with the CUCM Cluster CDR Monitor checkbox
Fix
Number
Description
Type
2836
Modernized FTP Server setup & configuration UI
Improvement
Number
Description
Type
3143
Renamed the DID detail column “Status” to “DID Status”
Improvement
Number
Description
Type
3233
Added new CDR Primary Grouping type for “Hunt Pilot CUCM Description”
Improvement
Number
Description
Type
3274
Fixed issue with match any/all logic with Grouping Search Sets
Fix
Number
Description
Type
3282
Added ability to exclude days of week (e.g. Saturday and/or Sunday) when using specific date ranges in CDR/UCCX Call Analytics
Improvement
Number
Description
Type
3436
Fixed issue causing the “Change Password” toggle to appear in User/Group configuration when “Use Active Directory” is enabled
Fix
Number
Description
Type
3481
Fixed issue with FTP delivery for scheduled UCCX and Unity Connection comparison reports
Fix
Number
Description
Type
3490
Fixed issue causing users only with Call History Search not to show up in the Report Repository as searchable options
Fix
Number
Description
Type
3491
Fixed issue causing the Report Repository settings to not appear on the Application Settings page with certain license types
Fix
Number
Description
Type
3501
Upgraded embedded Apache Tomcat to 8.5.58
Improvement
Number
Description
Type
3517
Fixed issue with button styling on the SSO configuration page
Fix
Number
Description
Type
3518
Fixed UI issue with SSO and Rate Table Import
Fix
Number
Description
Type
3531
Fixed issue causing incorrect labels to appear a report’s Custom Label Appendix
Fix
Number
Description
Type
3532
Fixed issue causing Custom Labels not to appear for Agent or CSQ Name
Fix
Number
Description
Type
3539
Improved sorting of search criteria options for UCCX Public Search Set configurations
Improvement
Number
Description
Type
3543
Restored SMTP logging
Fix
Number
Description
Type
3548
Moved detailed logging of IP phone info to ris-ip-phone-info.log
Improvement
Number
Description
Type
3558
Fixed UI validation issue in the UCCX report configuration in certain conditions
Fix
Number
Description
Type
3562
Upgraded embedded Apache Tomcat to 8.5.59
Improvement
Number
Description
Type
3570
Fixed UI issue preventing the check/uncheck all from working properly for bulk deleting CUCM Snapshots
Fix
Number
Description
Type
3600
Fixed issue in CDR Grouping validation error related to CUCM Route Group search criteria for reports with multiple CUCM clusters
Fix
Number
Description
Type
1225, 3260, 3261, 3266, 3267, 3268, 3269, 3270, 3390, 3455, 3495
Added ability to define, configure, and consume Custom Detail Column Search Type, Grouping Type, and Statistic Labels throughout Call Analytics features
Improvement
Number
Description
Type
1334
Fixed issue with the CDR Processing Errors Notification Email field in Application Settings
Fix
Number
Description
Type
1720, 2072, 3327, 3382, 3394
Added CUCM/UCCX Call Analytics Report History Repository
Improvement
Number
Description
Type
2121
Added ability to grant users/groups specific (read, edit, or full) access to all public/shared reports) with a single toggle field
Improvement
Number
Description
Type
2187
Fixed issue related to handling of deleted UCCX Agents in Call Analytic Reports
Fix
Number
Description
Type
2323
Converted the My Account Modal to a Scrollable Modal
Fix
Number
Description
Type
2376
Added visual indicator to the “Check” button when clicked for CUCM Cluster checks
Improvement
Number
Description
Type
2601, 2663, 3202, 3203, 3204, 3205
Added UCCX Time Interval Reporting for CSQ and Agent Statistics
Improvement
Number
Description
Type
2916
Fixed issue causing the incorrect error to be shown when the CDR database has yet been created
Fix
Number
Description
Type
2918
Improved the error shown when attempting to view/access an invalid Dashboard permalink
Improvement
Number
Description
Type
3111
Added international support for DID Blocks
Improvement
Number
Description
Type
3126
Removed support for CUCM version 8.5 and 8.6
Improvement
Number
Description
Type
3156
Removed support for Internet Explorer/IE 11
Improvement
Number
Description
Type
3159
Modernized UX for As-Built Report Schedules setup
Improvement
Number
Description
Type
3207
Upgraded to React version 16
Improvement
Number
Description
Type
3213
Modernized UX for Compare Schedule setup
Improvement
Number
Description
Type
3237
Renamed CDR Widget type of “Call Statistic” to “Call Statistics”
Improvement
Number
Description
Type
3263
Added Data Summary Modal for UCCX Call Analytics
Improvement
Need a New or Updated Variphy License?
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Our Customer Service Policy
At Variphy, we take great pride in providing unparalleled, responsive, and personal service and support to our customers and partners. Our technical team comprises solutions and systems engineers available and eager to assist with questions and issues regarding the installation, configuration, optimization, and use of our products.
Our Support Hours of Operation
Our normal hours are Monday - Friday 9:00 a.m. to 5:00 p.m. US/Central Time and our team will make every effort to respond to your inquiries as quickly as possible.
You'll often hear back from us within minutes but if not, a response will absolutely be returned within 1 business day. Please keep in mind that there may be U.S. based holidays or after-hours involved.
What Services Are Included In Our Annual Maintenance?
Product installation, configuration, initial training, and technical support is included with a valid annual maintenance subscription and license of Variphy. This also includes answers and recommendations for such questions as, but not limited to:
In addition, we are always eager and happy to hear about how we can improve our products. We welcome your feedback and often look to implement updates and new features as a direct result.
Standard Technical Support Services Included
Pre-Installation
Deployment, System, and Server Requirements Gathering and Design
INCLUDEDInstallation
1 x Production Installation of Variphy
Assistance with additional installations, server migrations and/or re-installations is not included and may be subject to additional technical support service charges
Per Licensed UC Platform (if applicable):
Post-Installation
Initial Product or Feature-Specific Training for Administrators and other Users (Remote/Webex)
Initial Configuration/Customization, including but not limited to:
Ongoing Application Support & Troubleshooting
What Services Are Not Included In Our Annual Maintenance?
Variphy’s annual maintenance subscription is designed to provide our customers with all the information and support necessary to both administer and operate our products to return the most value possible. In order to maintain lower maintenance subscription costs, we must provide reasonable limitations on the support services included with your annual maintenance subscription.
Additional administrator or user training, configuration, customization, installations, and/or migrations beyond what is defined in the Standard Technical Support Services Included section above is not included in the annual maintenance of Variphy.
Variphy Online Self-Service
Our system and solutions engineers take great pride in producing useful and thorough user guides, how-to articles and other documentation, complete with screenshots, which is all available in our knowledge base.
We encourage you to familiar yourself with our knowledge base. It contains a wealth of information, including videos, which we regularly update as part of our standard product development and improvement process.
Additional Variphy Technical Services Available
Having worked within the collaboration and unified communications arena for many years - some as early as Cisco CallManager 2.3, we, at Variphy, fully understand and appreciate the complexity of the infrastructure, applications, providers, and users which our customers must manage on a daily basis.
While we believe we’ve designed and built one of, if not the easiest, products to use and are committed to training our customers on its use, we recognize that many of our customers would prefer some additional help with completing additional configurations (such as configuring many reports which different users have requested), which we can often complete very efficiently for them.
As a result, we happily offer the ability to purchase additional technical support/services either up-front or as-needed. All technical services are eagerly performed by our systems engineering team, which can be used for such assistance as, but not limited to:
Additional Technical Services Pricing
All Remote Technical Services above are performed via Webex/Zoom or equivalent and subject to U.S. based holidays and availability.
How to Request & Purchase Additional Technical Services
Additional technical services, such as off-hours support or migration assistance, may be purchased at the time of initial product purchase, as part of the annual maintenance renewal, or as-needed basis.
Upon request, Variphy will add the appropriate services cost to the product license or renewal quote, or generate an appropriate purchase order.
Variphy will track the use of additional technical services to the nearest hour. When requesting additional support/services, Variphy will provide an estimate (in hours) and inform you if additional services time needs to be purchased.
How to Request Technical Assistance or Support
Opening a support case is very easy. Simply contact our technical assistance center by any of the following:
+1-855-VARIPHY (827-4749)
The easiest way to submit a ticket is to simply email your problem description to support@variphy.com. This will automatically create a helpdesk ticket in our system and notify our support team so that the next available engineer can assist you. You should receive an automated response immediately, followed by a response from one of our agents as soon as someone is available. If a reply is not received by the next business day, then your inquiry or our response may have gotten lost due to mail routing or spam filter issues. If you do not get a response in a timely manner, or if your issue is urgent, please contact our support phone number and leave a voicemail with your contact information so that we can respond to you as quickly as possible.
To ensure the most efficient response when requesting support, please provide as much information as possible so that the proper support personnel and resources can assist you, such as:
Variphy Product End of Life & Support
Since your maintenance contract includes upgrades, and we frequently release bug fixes and improvements, we strongly encourage you (and will happily assist) to stay up-to-date with the latest available version of Variphy.
The current Variphy version is 16.4.1.
What's new in the latest version?
Cisco Unified Communications Manager (CUCM) End-of-Sale and End-of-Life Announcements
For information on Cisco's last dates of App SW End of SW Maintenance Releases Date, End of New Service Attachment Date, End of Service Contract Renewal Date, & Support for your CUCM version:
Cisco Unified Communications Manager (CUCM) End-of-Sale and End-of-Life Announcements
Cisco Unified Contact Center Express (UCCX) End-of-Sale and End-of-Life Announcements
For information on Cisco's last dates of App SW End of SW Maintenance Releases Date, End of New Service Attachment Date, End of Service Contract Renewal Date, & Support for your UCCX version:
Cisco Unified Contact Center Express (UCCX) End-of-Sale and End-of-Life Announcements
Register New Opportunity
Variphy authorized reseller partners can register deals by submitting the information requested below. For information about the approval process, confidentiality, deal protection, and more, please contact sales@variphy.com or your Variphy Partner Account Manager.
Each registered deal will be reviewed within two business days from the time of submission.
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