UC Data the Right Way

The Solution

With Variphy, there is no CDR data limit. Mercy can access and report all CDR data as required by corporate, state, or federal policies.

Variphy allows hospital administrators and business managers to search and report on Cisco CDR using multiple parameters. This includes parameters not natively available in CDR files: end-user names, departments, device pools, device descriptions, device types, and more. Call history searches can include multiple criteria using Match Any vs. All logic.

Variphy’s cradle-to-grave reporting tracks the complete call flow and exports to a single report. This feature enables Mercy to identify sequence events such as transferred, forwarded, and conference calls.

Mercy relies on UCCE for advanced call distribution and queueing. However, many of its clinics and sites need basic automatic call distribution functionality, which it handles with Hunt Groups and Native Call Queuing. Using Variphy, Mercy generates metrics and analytics with the quality of formal contact center reports.

Variphy’s configurable dashboards and widgets give Mercy insight on call distributions by line group members, as well as statistics on call volumes by date, day, and hour. With metrics such as totals and percentages for abandoned, answered, transferred, forwarded, and voice mail calls, reports can be as granular as Mercy desires.

The Solution

Variphy enables department managers to run reports and display call metrics and analytics. This feature saves its IT staff from having to compile data and build reports manually.

The customer experience department can monitor important metrics like talk time, wait time, and time to resolution.

If a customer or manager reports an issue, CRDB can use Variphy’s Call Detail Search to review specific calls quickly. This feature reduces troubleshooting time.

Both technical and non-technical teams can customize reports easily. Templates can be saved for future use.

The Solution

After a brief demonstration of the Variphy software and taking advantage of the proof of concept, we were sold on the solution. We were able to deploy it very quickly using the OVA, referencing only knowledge base articles. After Variphy was installed, I engaged the account team and support team for a training session on the product. The proof of concept was a great experience and provided immediate results to our challenges. The level of support from Variphy’s team of professionals was great! Each of them knows everything, and I mean everything, about the product. I've never had to escalate a support issue, no matter how ridiculous or silly the problem I found myself in.

The Impact

Variphy was able to provide a solution to our reporting and analytics needs. Along with our Cisco Communications Manager reporting needs, we also utilize the CUBE and dial plan management features. These three features allow our telecom team to provide reports and metrics as they are requested and troubleshoot issues as they arise.

The Solution

With Variphy, Veridian builds reports with information that matters to its managers and partners. Reports can be as granular as the company needs, displaying data such as call scenario volume by a specified period, along with parameter options like end user, device, directory number, and department. Configurable reports assure Veridian that its managers and partners are receiving data vital to the company’s day-to-day functions.

Variphy boosts Veridian’s confidence in call history reports with user-specific dashboards and configurable widgets. Users can create new dashboards, select and view shared dashboards, and set a default dashboard to standardize reports.

Variphy allows the company to generate customized CDR reports as needed. Reports can also be scheduled for automated delivery via email or FTP. Veridian can choose to receive reports in their preferred file types: PDF, XLXS, HTML, or CSV.

For any questions Veridian has about reports, Variphy’s support team is there to help. The support team works with Veridian to ensure the application meets its needs. When the company provided feedback, the support team listened — and implemented the suggestion into the product.

The Solution

With Variphy, Jersey Community Hospital can visualize, search, analyze, and report on Cisco Collaboration data from a single pane of glass.

Variphy’s customizable reports gives JCH administrators and managers instant visibility into calling activity, whether they are looking to find and analyze a troubled call or to understand device capacity and utilization. JCH can now accurately determine busy hours and employee productivity.

Change Management allows JCH Cisco administrators to identify changes made in their UC environment, such as IP phone additions and removals, route modifications, and more.

Variphy’s Remote Phone Control saves JCH administrators time while troubleshooting end-user issues. With IP phone display in real time, they can perform tasks such as initiating a phone reset without going into CUCM Administration.

Variphy gives JCH administrators access to report on CDR data for as long as they want. They can get peace of mind knowing they will always stay in compliance with federal and corporate policies.

Why Western Steel Buildings Chose Variphy for Call Analytics

After days of searching and comparing products, they came across Variphy. Our dashboards, widgets, and reporting features were exactly what they were looking for to address their needs. They had a great experience with our sales representative, and our account manager helped them get up and running quickly.

"Within the first week of using Variphy, I was able to get my upper management team the data they needed. This was priceless to our organization and created growth and training opportunities previously unseen due to a lack of data."

— IT Manager, Western Steel Buildings

How Western Steel Uses Our Advanced Zoom Phone Analytics Solution

With Variphy, they were able to forecast, track metrics, build meaningful training material, and improve their business overall. They immediately saw that Variphy Call Analytics for Zoom Phone was an invaluable asset for their calling environment.