Announcements—important scheduling and end of life notices
Shipped—what has been released in recent versions
Shipping soon—what will be released in the next version
In the works—what is currently in development and coming soon
How to Report on Agent Activity and Understand Potential Agent AbuseWed Oct 2nd, 2024 @ 11:00 AM US/PT
Updating Variphy for Network ChangesWed Oct 9th, 2024 @ 11:00 AM US/PT
CUCM DN vs. DID Management: What’s the Difference?Wed Oct 16th, 2024 @ 11:00 AM US/PT
Version 16.2 adds enhancements, features, and functionality to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions.
Check out Variphy Voice for more information.
Provides more options and flexibility for providing role-based access to Microsoft Teams administrators
Utilization of new ring duration field in Webex Calling API
Provides access to decommissioned or offline UCM clusters
Improvement to license management via a centralized management system
Provides improved configuration efficiencies when migration from Variphy on-premise to Variphy Cloud
Provides cradle to grave reporting capabilities within the Zoom Phone environment
Enables alerting for Microsoft Teams Phone
Provides support for the use of SSO when authenticating Variphy with your UCCX instance
Receive CDR analytics reports directly to your Zoom Chat client
Provides support for CUBE reporting and Analytics in Variphy Cloud
Provides real-time and historical reporting for Webex Contact Center