Dive into Microsoft Teams Call Queue reporting! Learn how to build comprehensive and insightful call queue reports that will boost your team's efficiency and customer service performance.
● For engineers by engineers
● Interactive Q&A
● Lucky winner gets a $50 Amazon Gift Card!
Join us to see what can and cannot be reported in Unity, and how to set up reports to track Unity usage. Learn how to gain better insights into the options selected by your users.
Our systems engineers will break down the unique advantages of user-based and device-based reporting. This session will show you how to leverage each method for better data analysis and decision-making.
Learn how to configure Variphy to restrict user access to specific sites, locations, departments, or queues in Zoom Phone. We’ll walk you through the steps to set up role-based access controls.
Join us to learn how to utilize change management for tracking registered and unregistered phones in CUCM. This webinar will also cover how to set up recurring comparisons to catch changes as they happen.
Are dropped calls or incomplete connections affecting your organization? This session will walk you through identifying and isolating internal errors or carrier-related issues
Ditch the spreadsheets and automate DN and DID management! In this webinar, we’ll demonstrate how to simplify your processes and reduce manual work.
Making network changes? Join Jim as he guides you through properly updating Variphy configurations to align with your new network infrastructure.
Learn how to identify agent abuse by analyzing high RNA values, low talk times, and complaints of disconnected calls using Variphy's UCCX reports. This webinar will show you how to leverage these insights to improve overall agent productivity.