No User Details in Call Analytics

Last updated by edgar on Feb 16, 2017 In CDR Reporting & Call Analytics This knowledge base article has 2,806 views

Variphy Insight reports will only show users for which there is activity.    For example if Jon, Jim and Jane are all part of the Customer Service Dept and you run a report for yesterday when Jon was the only agent taking calls Insight Call Analytics reports will not summarize data for Jim and Jane as there is no data available with these users.     Alternatively, there maybe a configuration problem with the "CUCM End User Association Settings" in your cluster. &...

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