Colleen — AI Voice Agent by Variphy
Join the Pilot Program
Be among the first to deploy Colleen across your UC environment.
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Introducing Colleen, by Variphy
Active call
+1 415 123 1234
3 Conversations
Resolving billing inquiry
Drafting ticket
RE: Contract Renewal
0
Calls handled today
0
Tickets created

Handle more calls without more headcount.

Colleen, by Variphy, is a virtual agent that automates call handling through customizable, actionable workflows across any UC environment.

Built for the gaps traditional
call handling leaves behind.

24/7 coverage

Colleen handles calls automatically when agents are busy, unavailable, or offline — no gaps in coverage.

Drop it into any environment

Works with what you already have, platform-agnostic and deployable in front of any hunt group or call queue.

From answered to resolved

Resolve questions, create tickets, route callers, and send summaries automatically.

Configurable to your
call flow and knowledge sources.
Virtual Receptionist

Virtual Receptionist

Routes callers by name or department using your existing directory — Webex, Microsoft Teams, Active Directory, or a spreadsheet — and handles multiple matches intelligently.

Best for: Organizations replacing or augmenting a front-desk or operator function.
Support Desk

Support Desk

Intelligent escalation detection, automatic call transfer for urgent issues, and ticket creation in ConnectWise or ServiceNow.

Best for: IT, MSP, and operations environments where most calls are routine but some require immediate human response.
General Knowledge Q&A

General Knowledge Q&A

Answers caller questions from a configured knowledge base and sends a full summary and transcription after every call.

Best for: Teams fielding repetitive informational calls around hours, scheduling, products, policies, or campaigns.
Every call handled.
Every interaction visible.

See every Colleen-handled call in progress, and access the full details — summaries, transcriptions, and results — when it's done.

ABC Unified School District
Account Settings
My Daily Board
Live Calls In Progress
Start TimeCalling PartyDurationAgent NameAgent Phone Number
Feb 18, 2026 9:25:03 AM212555001100:00:05Agent 13125554466
Feb 18, 2026 9:25:03 AM632039303900:01:32Agent 13125554466
Feb 18, 2026 9:25:03 AM542754890700:00:23Agent 23125554466
Support Agent
Calls Answered
144
Calls Transferred
21
Current Day
Recent Calls
Start TimeCalling PartyDurationAgent NameAgent Phone NumberResultTransferred To
Feb 18, 2026 9:25:03 AM212555001100:00:05Agent 13125554466Completed
Feb 18, 2026 9:25:03 AM632039303900:01:32Agent 13125554466Transferred3129873837
Feb 18, 2026 9:25:03 AM542754890700:00:23Agent 23125554466Completed
·
ABC Unified School District ▾
Live Calls In Progress
Start Time Calling Party Duration Agent Phone
Feb 18, 2026 9:25 AM 2125550011 00:00:05 Agent 1 3125554466
Feb 18, 2026 9:25 AM 6320393039 00:01:32 Agent 1 3125554466
Feb 18, 2026 9:25 AM 5427548907 00:00:23 Agent 2 3125554466
Interaction Details
Start Time
Feb 18, 2026
9:25:03 AM ET
Duration
00:00:05
Result
Transferred
Summary
Call from +12125550123 needed assistance with network issues
Call Transcript
Agent-Name9:25:03 AM ET
Thank you for calling XYZ Industries Support, what can I help you with?
+121255501239:25:05 AM ET
We're experiencing a network outage and need urgent assistance
Wrap Up Actions
ConnectWise Ticket #4463 created
Email sent to sam@something.com
  • Live call monitoring: active calls, agent, caller, and call state in real time.
  • Historical call records: outcome, duration, and resolution for every interaction.
  • AI-generated summaries: automatically produced at the end of every call.
  • Full transcriptions: complete and searchable by keyword or caller input.
  • Call volume analytics: patterns and trends across all Colleen-handled calls.

Interested in Colleen
for your organization?

See Colleen handling calls in your environment. Join the pilot program and be among the first to deploy AI voice agents across your UC call flows.

Frequently asked questions
An AI voice agent answers and handles phone calls automatically using natural language understanding. It converses with callers, resolves requests based on a configured knowledge base, and routes or escalates to a human agent when needed, without menus, decision trees, or manual call flows.
Colleen is an AI voice agent that converses with callers in natural language, answers questions from a configured knowledge base, and routes or escalates based on call context. Unlike a traditional IVR, it doesn't require pre-built decision trees or extensive intent training.
No. Colleen is platform-agnostic — it can be deployed in front of or alongside existing hunt groups and call queues in virtually any UC environment.
Colleen is subscription-based and priced on call volume rather than per seat.
When the AI agent can't resolve a caller's request, or when the caller explicitly asks for a human, Colleen performs a call transfer to the appropriate hunt group or individual.
Colleen is integrated with Variphy's analytics platform. You can monitor live calls in progress, access historical records with AI-generated summaries and full transcriptions, and analyze call volume and outcome patterns over time.
Yes. Colleen is designed for both direct customer sales and reseller/MSP partner go-to-market.
The Support Desk agent type natively creates tickets in ConnectWise and ServiceNow.
Colleen is currently available through a pilot program. Pilot participants get early access to deploy AI voice agents across their UC environment, with direct support from the Variphy team.
Interaction Details
Start Time
Feb 18, 2026
9:25:03 AM ET
Duration
00:00:05
Calling Party
+12125550123
Agent Name
Agent-Name
Result
Transferred
Result Details
Transferred to 84465
Summary
Call from party +12125550123 needed assistance with network issues
Call Transcript
Agent-NameFeb 18, 2026 9:25:03 AM ET
Thank you for calling XYZ Industries Support, what can I help you with?
+12125550123Feb 18, 2026 9:25:05 AM ET
We're experiencing a network outage and need urgent assistance
Agent-NameFeb 18, 2026 9:25:08 AM ET
OK, I understand you're experiencing a network outage. Let me assist you by escalating this to our TAC engineering team
Wrap Up Actions
ConnectWise Ticket #4463 created
Email sent to [email protected]