Handle more calls without more headcount.
Colleen, by Variphy, is a virtual agent that automates call handling through customizable, actionable workflows across any UC environment.
call handling leaves behind.
24/7 coverage
Colleen handles calls automatically when agents are busy, unavailable, or offline — no gaps in coverage.
Drop it into any environment
Works with what you already have, platform-agnostic and deployable in front of any hunt group or call queue.
From answered to resolved
Resolve questions, create tickets, route callers, and send summaries automatically.
call flow and knowledge sources.
Virtual Receptionist
Routes callers by name or department using your existing directory — Webex, Microsoft Teams, Active Directory, or a spreadsheet — and handles multiple matches intelligently.
Support Desk
Intelligent escalation detection, automatic call transfer for urgent issues, and ticket creation in ConnectWise or ServiceNow.
General Knowledge Q&A
Answers caller questions from a configured knowledge base and sends a full summary and transcription after every call.
Every interaction visible.
See every Colleen-handled call in progress, and access the full details — summaries, transcriptions, and results — when it's done.
| Start Time | Calling Party | Duration | Agent Name | Agent Phone Number | |
|---|---|---|---|---|---|
| Feb 18, 2026 9:25:03 AM | 2125550011 | 00:00:05 | Agent 1 | 3125554466 | |
| Feb 18, 2026 9:25:03 AM | 6320393039 | 00:01:32 | Agent 1 | 3125554466 | |
| Feb 18, 2026 9:25:03 AM | 5427548907 | 00:00:23 | Agent 2 | 3125554466 |
| Start Time | Calling Party | Duration | Agent Name | Agent Phone Number | Result | Transferred To | |
|---|---|---|---|---|---|---|---|
| Feb 18, 2026 9:25:03 AM | 2125550011 | 00:00:05 | Agent 1 | 3125554466 | Completed | ||
| Feb 18, 2026 9:25:03 AM | 6320393039 | 00:01:32 | Agent 1 | 3125554466 | Transferred | 3129873837 | |
| Feb 18, 2026 9:25:03 AM | 5427548907 | 00:00:23 | Agent 2 | 3125554466 | Completed |
- Live call monitoring: active calls, agent, caller, and call state in real time.
- Historical call records: outcome, duration, and resolution for every interaction.
- AI-generated summaries: automatically produced at the end of every call.
- Full transcriptions: complete and searchable by keyword or caller input.
- Call volume analytics: patterns and trends across all Colleen-handled calls.
Interested in Colleen
for your organization?
See Colleen handling calls in your environment. Join the pilot program and be among the first to deploy AI voice agents across your UC call flows.
