Do you have insight into your call flow? With Variphy, you can visualize the order of events for each caller, from when they called into your system until they disconnected.
When you receive a customer complaint about a call, how can you see where it went wrong? Variphy can help you identify the issue, such as if the caller was bounced around or hung up on.
You need good data to make good management decisions. Track how your organization is handling calls inside and outside your contact center.
It takes Variphy less than a minute to track a fault within a call flow.
You want your customers to have a good experience when they call in. We provide insight to help identify bottlenecks and misconfigured call routing so your customers are satisfied at the end of the call.
Variphy's call flow reporting enables us to track a complete call flow and export to a single report.
Customers expect a positive experience when calling a business. Mercy Hospital uses Variphy’s call sequence tracking to deliver exceptional services to its valued customers.