No Results in Call Analytics/History searches or reports

Last updated by edgar on Feb 16, 2017 In CDR Reporting & Call Analytics This knowledge base article has 2,791 views

Are your Call History searches or Reports not yielding results? Troubleshooting Insight Call Analytics is a very simple process. If you're seeing results, but are not seeing all "users" in your Insight Report summary please reference this article: No User Details in Call Analytics First make sure you are searching for the correct times and dates, pay close attention to the AM and PM settings. From the screenshot above notice that the search criteria is "Original Called Party Numb...

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