Recent Knowledge Base Articles 1 - 15 of 151 Total

Cluster License Report

Created by edgar on Aug 31, 2016 Last updated on May 27, 2017 in Category: Licensing

Cluster License Reports (CLRs) contain information regarding CUCM Clusters configured in Insight.  These details including Phone Count, Cluster IDs and Variphy License Status.  Generating a CLR is easy simply follow these next 3 steps: Step 1. Step 2. Step 3. Read More >

Support for CUCM Device Defaults?

Created by Variphy on Aug 2, 2013 Last updated on May 23, 2017 in Category: As-Built Reporting

Variphy Insight does provide reporting and change management for Device Default information in CUCM.  The following fields will be shown when producing CUCM as-built/configuration reports in Variphy Insight and will be compared when generating a comparison report: Product Name Protocol (e.g.... Read More >

Audit Log Analysis for Device Defaults in CUCM Administration

Created by Variphy on Mar 5, 2014 Last updated on May 23, 2017 in Category: Audit Log Analysis

As of CUCM version 9.1.2, changes to Device Defaults (such as changing the device pool, phone button template or firmware load) for a phone model still do not appear in CUCM Audit Logs, and thus will not appear in Log Analysis in Variphy Insight.   However, as part of a firmware change in CUCM... Read More >

How to request an Admin password reset for Variphy Insight or CDR Manager version 9

Created by brian on Jul 18, 2014 Last updated on May 23, 2017 in Category: Troubleshooting

If the password for the default 'Admin' user in Variphy Insight is lost or forgotten and/or needs to be reset, you can request it to be reset via an email to support@variphy.com .   To Request the password reset:   1) Stop the Variphy Insight Windows Service 2) Loca... Read More >

Variphy Insight Installation/Upgrade Log File

Created by Variphy Engineering on Jan 26, 2015 Last updated on May 23, 2017 in Category: Troubleshooting

For Variphy Insight 9.0 and later, an installation log file will get created each time an initial installation or upgrade is performed.  The log files contain valuable information that can be very useful when troubleshooting issues with installations or upgrade.  If there is an error duri... Read More >

Identifying Video Use and Adoption in User Base with CDR

Created by CDR Guru on Feb 4, 2015 Last updated on May 23, 2017 in Category: CDR Reporting & Call Analytics

Variphy Insight 9.0.1 now enables Call History and History Summary reports to be configured to search for calls involving (or explicitly not involving) a video codec.  Quantifying user adoption of video communications can now be done by searching for the specific codec(s) involved either Cluste... Read More >

How to Install and Run 2 Instances of Variphy Insight on the same machine

Created by layne on Mar 18, 2014 Last updated on May 23, 2017 in Category: Installation

With a little configuration, multiple instances of Variphy Insight can be run on the same machine.  The installations will operate entirely independently of each other, as if they were on separate machines.  No data or configurations will be shared.  Here's how to do it on Windows: ... Read More >

Insight will not launch after changing the Hostname of a Variphy OVA appliance

Created by brian on May 22, 2017 Last updated on May 23, 2017 in Category: Troubleshooting

If the hostname of a Variphy server is changed with the Hostname command, Insight may fail to launch afterward. After the server is rebooted, or the Variphy service is restarted, it may fail to load the Insight login page with an Apache Tomcat error. You can confirm if this is due to changing the h... Read More >

How to Reprocess Archived CDR into Database

Created by dan on Jan 5, 2016 Last updated on May 23, 2017 in Category: CDR Reporting & Call Analytics

How to Reprocess Archived CDR into Database Description There may be times where you need to reprocess CDR data back into the database after it has been purged out. Or you may even need to reprocess all CDR to a new database. The following steps will accomplish this task more quickly than attempin... Read More >

Delete Log files older than X days with Power Shell or shell script commands

Created by brian on May 17, 2017 Last updated on May 19, 2017 in Category: Audit Log Analysis

When keeping RTMT audit logs or processed CDR records for extensive periods (longer than 1 year), these records may eventually consume all available drive space on the Variphy server. When this happens, Variphy will likely fail to launch or experience other performance issues. Also, CDR proces... Read More >

How to Increase MySQL Buffer Pool Memory Usage

Created by MySQL Guru on May 1, 2013 Last updated on May 18, 2017 in Category: MySQL

When Variphy Insight's Call Data searches become very slow, it is often caused by a shortage of available memory on the SQL database server. This typically happens when the size of the database outgrows the ammount of memory made avaialable to cache it. The larger the ratio of database size to datab... Read More >

How To Increase the Memory which Variphy Insight can use

Created by Variphy on Apr 30, 2013 Last updated on May 18, 2017 in Category: Installation

Variphy Insight limits the maximum amount of memory on the machine that it can use.  In some cases, this can cause out of memory issues when generating large reports or concurrent snapshots/comparisons.   This condition can be identified in the log files by the text: java.lang.OutOfM... Read More >

MySQL Database Queries for Variphy 8.x Upgrade and Troubleshooting

Created by brian on Feb 26, 2014 Last updated on Apr 28, 2017 in Category: MySQL

To upgrade a MySQL CDR database to the latest schema to be compatible with Variphy 8.x and CUCM 9.x use the following steps and queries:   1)Log into MySQL with either the MySQL WorkBench, or simply use the CMD window. To open the command window in windows, browse to the install folder, e.g.:... Read More >

Broadcast Audio alert heard on the phone but message does not appear

Created by layne on Feb 11, 2011 Last updated on Apr 4, 2017 in Category: Broadcast

This is generally caused by the case where the phone isn't able to retrieve the broadcast message for display and in most cases an error message on the phone indicating "Host Not Found" will appear on the phone's display, but only for a short period of time. Broadcasting in Variphy Insight causes t... Read More >

Migrating MySQL DB Using mysqldump (Linux to Linux OVA)

Created by edgar on May 9, 2016 Last updated on Mar 28, 2017 in Category: MySQL

Be aware that we discourage the migration of MySQL to MSSQL and vice versa.  Our documentation is written on the assumption of migration to a similar platform and architecture.   PREPARE SOURCE MYSQL SERVER: Step 1. Login via SSH to Insight Server Step 2.  Identify DB: ... Read More >